FAQ

1. Choose 5 frames. I send them to you. Free shipping both ways. 
2.  Pay nothing unless you buy. No commitment. No charges if you return all frames.
3.  Try on at home. You have 5 days to pick which frame(s) you like best. 
4.  Keep what you like. Checkout online for frames you want to keep.
5. Buy more, save more. Get discounts when you keep more than 1 frame. The more frames you keep, the higher the discount. 
6. Send back the rest. Use your pre-paid return label and drop your box at USPS. Return must be posted within 5 day trial period.

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We need your card to authorize payment in case you choose to keep any or all frames.

Full balance is authorized and shows as pending but will not be charged unless frames are not returned.

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You won’t be charged for frames unless you don’t return them ;)

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Home Try-on does require you to choose 5 pairs.

If you don’t want to use Home Try-on, you can still buy frames the old-fashioned way. Simply click "Add to Cart” button on the product page of the frames you like, and pay for them as you would do any regular purchase.

Without Home Try-on:

• You pay the full price of all frames when you place your order.
• You pay $5 shipping, both ways.
• Multipair discount applies

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Yes, you can have 2 Home Try-on orders at once.

It is not necessary to wait until the first is returned to order the second. There are no new fees for additional or subsequent Home Trials. 

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Found frames you want to keep?  I’m so glad!

See checkout instructions included with your Home Try-on box.  

Thank you for your purchase!

It’s FREE and easy to return your Home Try-on.

• Free return shipping 
• Attach prepaid label included in your box
• Drop off at your local USPS
• 5 day trial begins when you receive the box

No obligation to buy. No charges to return all frames. 

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Frames purchased on the site without Home Try-on have a 30 day return policy.

A return label is included for your convenience. Please note $5 return shipping will be deducted from your refund.

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All frames come with a warranty for 1 year from the date of purchase.

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Home Try-on
Free shipping both ways

Direct purchase (without Home Try-on)
$5 each way

Pre-order
Free shipping both ways

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3-7 days, depending on your location.

We ship from Florida.

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We ship with USPS.

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For now, we ship within the US only.

I do hope to expand in the future! Email us to receive a notification.

contact@petiteglasses.com

I hope to offer lenses in the future!

Until then, any optician can fit lenses to our frames.

Opticians are not limited to the frames that they sell. They are usually happy to have your business for lenses, even if you didn’t buy the frames from them.

If you prefer to order lenses online, there are many websites that allow you to mail in your frames to be fitted with prescription lenses.

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No, but most vision insurance plans will reimburse you with a receipt.

Check if your provider allows out-of-network benefits.

You can also buy your frames with an HSA / FSA card, if it is affiliated with a major credit card.

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Need an itemized invoice for insurance purposes?

We are happy to make sure you have all the information required by your insurance provider to ensure you get your benefits.

Request your invoice at contact@petiteglasses.com

Pre-orders are how we crowdfund new designs. This allows us to get the funding we need to produce new styles. 

1. We create a new frame design 
2. We offer them on pre-order with a discount
3. Styles that get enough pre-orders go into production

If we don’t get enough pre-orders, production is cancelled and you get your money back.

If you don’t like them, you have 30 days to return them for a full refund.  Or, keep your discount by exchanging  them for any single frame, at any price. 

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Each new style will come in 3 colors.

The colors will first be voted on by those who pre-order.

From the most popular colors, I will select 3 colors that include a mixture of both:

• warm and cool tones
• dark and light colors
• neutral and colorful options

If you would like to have a vote, be sure to place your pre-order!

If you don’t like the colors that are chosen, you can cancel your pre-order when the colors are announced.

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No, the discounted price is exclusively offered to those who pre-order.  Once the frames are complete, they will sell at full price.

However, if you pre-order frames and you don’t like them once they are complete, you can keep your discount by exchanging them for any other single frame on the site, at any price (including full price frames).

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Many fit issues may be adjustable, including:

• Pinching behind the ears
• Sliding down the nose
• Squeezing the sides of the head
• Sitting crooked on your face

Get help: Contact@PetiteGlasses.com

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If you’ve had a pair that fit you well, it’s a good idea to try a similar size.

Glasses sizes are usually printed inside the temple.  Learn more here.

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Yes! We are excited to expand our offerings.

 We love to hear customer requests.  Contact@PetiteGlasses.com

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